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Shangri-la Mandarin

2 weeks ago

Kuala Lumpur, Malaysia Pinnacle Contact Center Sdn Bhd Full time

1) Full Name:
2) Age:
3) Job title **:Shangri-la Customer Support**

**Requirements**:

- Preferably at least 1 year of related working experience in Contact Centre, hospitality/Online Travel Agency and customer service
- Preferably Executive specializing in Customer Service or equivalent.

**Required spoken & written language**:

- English, Mandarin or Cantonese.
- Pleasant personality with good communication, written and oral skills in English
- Ability to converse & write in additional language or dialect, such as Cantonese or Mandarin
- Computer literate and internet savvy.
- Positive attitude and a team player passionate about delivering world-class customer service.
- Ability to work under pressure to meet or exceed set performance standards

**Working days**:

- Rotation shift environment (24/7 operations)

**Working days**:

- 5 days a week

**Working location**:

- Jalan P.Ramlee

**Salary**: RM2,700.00 - RM3,400.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- Mandarin or Cantonese (preferred)