Customer Service Executive

21 hours ago

Kuala Lumpur, Malaysia Shangri-La Hotels Full time

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for a potential and passionate Customer Service Executive (Earn up to RM5000)

Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN

What will you learn and be part of?

Receive industry-best training that will equip you with soft and technical skills for the role.
Gain confidence in meeting and exceeding the expectations of our global customers.
Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
The opportunity to work and grow in a diverse culture with a rewarding career
Gain personally and professionally through in-house Development Training

What are we looking for?

Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
Pleasant personality with good communication skills
Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
Computer literate and internet savvy.
Positive attitude and a team player with passion in delivering World Class customer service.
Willing to work in a shift environment (24/7 operations)
Ability to work under pressure to meet or exceed set performance standards
Open to Malaysians only

Your Characteristics

Self-motivated

Detail-oriented

Customer focused

Flexible

A Doer

Calm under pressure

Uses initiative

Empathetic internally and externally

Reliable

Determined

Resilient

Approachable

Consistent

Believes in and exhibits PRIDE (personal responsibility in delivering excellence)

What's in It for You?

Free stay at any of our Hotels globally (one of a kind in the industry)
5-Day work week (shift based)
Earn an attractive monthly salary.
Shift allowance
Earn monthly language allowance of up to RM 1200
Discretionary performance-based bonuses and incentives
Paid Training and career development opportunity
Socso, EPF, EIS and medical insurance coverage
Annual Preventive Health Screening
Annual Leave

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