Chatbot Trainer

3 days ago

Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

**Location**: Sunway Visio Tower
**Employment Type**: Permanent
**Salary Range**: RM 2700 - RM 3000

**What You'll Be Doing**:

- **Shape the Future of AI**: Lead the charge in training AI models with top-quality data through expert oversight of the annotation process.
- **Drive Results with Data**: Analyze logs and user feedback to boost AI product performance, from coverage to customer satisfaction.
- **Be the Metrics Master**: Set, recommend, and track the KPIs that matter, ensuring our AI products shine.
- **Turn Insights into Impact**: Deliver compelling reports and in-depth analysis that guide our strategic decisions.
- **Test and Triumph**: Conduct UAT for new features, ensuring they deliver exceptional user experiences.
- **Keep Knowledge Fresh**: Review and update our chatbot and help center knowledge base, keeping them relevant and user-friendly.
- **Take on New Challenges**: Embrace additional tasks that help you grow and make a difference.

**What We're Looking For**:

- **Bilingual Communicator**: You excel at written and verbal communication in both English and Malay.
- **Excel Wizard**: Advanced skills in Excel? Check You're a pro at data analysis and reporting.
- **People Person**: Strong interpersonal, communication, and presentation skills come naturally to you.
- **Thrives Under Pressure**: You flourish in a fast-paced, ever-evolving environment.
- **Simplifier Extraordinaire**: You're a pro at turning complex information into clear, concise content.
- **Graduate Go-Getter**: A Bachelor’s degree with 0-2 years of experience — ready to jumpstart your career
- **Industry Insider**: Experience in the contact center or e-commerce industry? That’s a plus
- **Content creator**:If you are a content specialist, that an added advantage~
- **AI Enthusiast**: Passionate about AI technology? You'll fit right in

**Job Types**: Full-time, Permanent

Pay: RM2,700.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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