AI Trainer

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

A. Position Overview

We're seeking a AI Trainer to support the development of an intelligent, player-facing AI chatbot for a leading US-market game. This role is ideal for someone passionate about gaming, understands player behavior, and has experience in training AI or NLP systems to deliver immersive and helpful in-game support or interaction..

Key Responsibilities:

  • Guide AI model training through annotation.
  • Employ data-driven methodology to analyse logs and user feedback to enhance coverage, resolution rate, and customer satisfaction of AI products.
  • Recommend and monitor KPIs and evaluation metrics for AI products.
  • Deliver detailed reports and insightful analysis based on findings.
  • Conduct User Acceptance Testing (UAT) for newly implemented features.
  • Review and update the knowledge base for chatbot and help centre.

C. Qualifications

Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.

Experience: Minimum 6 months of experience in call centre customer service/ AI/ Chatbot Training is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

Skills:

Proficiency in Microsoft Office Suite – Strong working knowledge of Word, Excel, and PowerPoint for documentation, data analysis, and reporting.

Bilingual Communication Skills – Proficiency in both English and Malay, with the ability to communicate effectively in a professional setting.

Adaptability & Learning Agility – A proactive learner with the ability to adapt quickly to a fast-paced and dynamic work environment.

Self-Motivated & Independent – A highly energetic individual who can work autonomously while maintaining a high level of productivity.

Strong Attention to Detail – Meticulous and detail-oriented, ensuring accuracy and compliance with platform governance standards

Job Types: Full-time, Permanent

Pay: RM3, RM3,350.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Parental leave

Work Location: In person

Expected Start Date: 12/01/2025

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