IT Site Lead

2 weeks ago

Nusajaya, Malaysia Oliver Healthcare Packaging Full time

Position Summary

They collaborate closely with other IT teams, manufacturing employees, and external vendors to implement and maintain IT infrastructure, systems, and services that align with business objectives and support the site's operational needs. The IT Site Lead also ensures compliance with IT policies, procedures, and security protocols while providing guidance and support to users to optimize their technology usage and productivity.

Primary Responsibilities

Manage day to day operations of site level IT operations to ensure efficiency.
Provide technical support to end users for hardware, software and network related issues.
Perform remote troubleshooting through diagnostic techniques and pertinent questioning.
Diagnose and repair reported problems, which includes documentation of issue.
Resolve technical problems related to LAN, WAN and other connectivity systems.
Install, modify, and repair computer hardware and software.
Follow-up on open issues and projects to ensure they have been resolved.
Collaborate with external vendors and service providers to implement upgrades as required.
Enforce IT Security policies and procedures to educate users.
Record events and problems and their resolution in logs.
Liaison between end user experience and Global IT team.
Assist with internal physical moves, PC, telephone etc.
Other duties as assigned.

**Education**:
Bachelor's Degree in Computer Science, Engineering or comparable work experience.

**Experience**:
Minimum 1 to 3 years of senior support or system administration experience.
Proficient use of Active Directory for managing users and groups.
Advanced experience with Office 365 and end-user collaboration tools.
Basic helpdesk support of SAP or ERP platforms used in a manufacturing environment, experience with Manufacturing Execution Systems (MES) is a plus.
Understanding of Open Systems Interconnection (OSI) Model, switching and routing.
Good understanding of computer systems, mobile devices and other tech products.
Experience in diagnosing problems involving software and hardware.

**Technical Skills**:
Experience with software and OS including Microsoft Windows, Microsoft Server, and Microsoft Office Suite products.

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