Waiter/ Waitress

2 weeks ago

Petaling Jaya, Malaysia Kampachi Resturants Sdn. Bhd. Full time

Responsibilities:
1. To welcome and greet guests, record walk-in details and update in Seven Rooms reservation system.

2. To perform the standard Opening or Closing of shift procedures, ensuring your workstation is clean and tidy at all times.

3. To ensure that mise-en-place at your workstation is well replenished and properly stocked with standard wares and condiments before starting your shift.

4. To present the food and beverage menu and inform guests of any special promotions or changes to the menu.

5. To suggest special food and beverage items to the guest and engage in up-selling.

6. To take food and beverage orders from guests according to prescribed procedures and enter the orders in our Point-of-Sales (POS) system, which relays orders to the kitchen and bar.

7. To serve food and beverage to guests according to established standards.

8. To check with guests for feedback on the food and beverage.

9. To present the check to the guests, accept payment, and process various payment methods (credit card, charge card, or cash).

10. To present the guests with a TripAdvisor Review card while waiting for the settlement of the bills.

11. To clean and reset tables as soon as guests leave, by wiping the table with a clean cloth, brushing off any food leftovers from the chair if needed, and replacing all setup items according to the established standard.

12. To pick up and pile dirty dishes, glasses, and silverware, transferring them to the dirty dish counter.

13. To perform specific duties such as refilling water, pouring tea, and assisting guests with any additional tasks.

14. To ensure work station is clean and tidy, replenishing the supply of silverware, glassware, and any other serving ware before closing hours.

15. To be attentive to any guest complaints, handling them in a courteous manner, and immediately reporting any issues to the Restaurant Manager.

16. To have thorough knowledge of all the food and beverage items on the menu.

17. To adhere to food hygiene standard operating procedures.

18. To maintain a high standard of personal appearance and hygiene at all times.

19. To carry out any other duties and responsibilities assigned from time to time.

**Requirements**:

- Minimum qualification with Sijil Pelajaran Malaysia (SPM) is acceptable. Diploma / Degree in Hospitality or Hotel will be an advantage.
- For entry level, no experience is required, as training shall be provided.
- Knowledge of Japanese Restaurant dining set-up will be an advantage.
- Good oral communication skill is required.
- Must possess interpersonal skill.
- Must be able to converse well in English and Malay. Knowledge of Japanese language is an advantage.
- Eligibility for this position is restricted to Malaysian citizens due to local employment guidelines.

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Waiter/Waitress: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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