Client Service Representative

2 days ago

Subang Jaya, Malaysia Sonoco Full time

Working within the Client Service team, the Client Service Representative (CSR) will undertake the day to day client account management requirements whilst delivering excellent customer service. The CSR will support the activities (day to day and development) of all junior individuals working within their designated client account.

Roles & Responsibilities
- Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
- Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools
- Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
- Schedule production resources where directed
- Release completed products in line with the agreed timelines
- Preparation of quotes and invoices for client billing
- Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
- Identify and constructively raise issues with relevant team members, promoting best practice
- Support the Management team through the investigation of process improvements, making recommendations for process improvements
- Support the introduction of technology changes through system testing, communicating issues/potential issues

Requirements
- Relevant experience in print and or packaging knowledge
- 2-3 years of experience in servicing client accounts
- Possess project management skills in managing accounts end to end
- Due to geographical requirements, Bahasa Malay language capability is required in this role
- Excellent written and spoken English
- Hybrid work arrangement and work onsite at client's office in Jakarta

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

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