Client Service Advisor

6 days ago

Ipoh, Malaysia Wisoft Solutions Sdn. Bhd. Full time

**Requirements**:

- Min Diploma or equivalent in related field
- Discipline, self motivated and independent
- Computer literate
- Fluent in English & Mandarin
- Experience preferred but no essential
- Good communication skills, aggressive, dynamic and result oriented
- Good in presentation skills and able to speak with confidence
- With own transportation
- Able to travel for work
- With SQL F&B experience would be added advantage
- Able to perform under pressure and deliver results in a demanding and fast-paced environment

**Responsibilities**:

- To assist the growth of the client's business through persisting and promising investment in the company's products, solutions and service.
- Assuring that the relationship with the client is developed in a way that enables the business growth for both the clients and company.
- Responsibility includes sales and support for assigned accounts.
- Oversees the payment processes of the customers and keep track of the client's outstanding through the ageing report.
- Accountable for the end to end operational performance towards this account, including forecasting and securing targeted net sales and margins per contract as well as ensuring that add-on sales activities and change request handing are in focus.
- Assures that proposed solutions for the client are in line with the clients' needs and provide the resource requirement projection.
- Defining the delivery strategies, together with the delivery and support department for the assigned account.
- Manages the scope of the project portfolio, including projects and other non-project business, and ensures that the team delivers to the scope. Manage variation to the scope with the client personnel through the established change request process.
- New leads generation and follow up with the
- Able to handle enquiry and prepare quotation to client
- Explore, identify and develop new
- Provide excellent service to potential and existing customers
- Expand
- Organising sales visits
- Demonstrating and presenting products
- Negotiating contracts and packages

**Benefits**:

- EPF, SOCSO, EIS and PCB
- Good working environment
- Travel allowance
- Medical claims
- Petrol claims
- Company annual trip
- Training provided
- Five (5) working days a week

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