Hotel Event

2 weeks ago

Shah Alam, Malaysia TSR Seafront Hotel Full time

**Job Summary**

The **Event & Catering Sales Manager** is responsible for generating revenue through event bookings, banquets, meetings, and social functions. This role involves developing strong client relationships, managing the entire event sales process — from inquiry to post-event follow-up — and ensuring high guest satisfaction through exceptional service and attention to detail. The position requires both strategic sales planning and hands-on event coordination.

**Key ResponsibilitiesSales & Business Development**
- Identify, develop, and secure new **event, banquet, and catering business** from corporate, government, social, and wedding segments.
- Achieve and exceed **monthly and annual sales targets** for banquet and catering revenue.
- Prepare and present **sales proposals, quotations, and contracts** to clients in a timely manner.
- Maintain strong relationships with existing and potential clients through regular follow-ups and networking.
- Actively participate in **sales calls, site inspections, exhibitions, and trade shows** to promote the hotel’s facilities.
- Collaborate with the marketing team to promote **event packages and seasonal promotions**.

**Event Coordination**
- Work closely with clients to **plan and customize event details**, including menu selection, seating arrangements, décor, and audio-visual requirements.
- Coordinate with internal departments (kitchen, banquet, AV, front office, housekeeping) to ensure **smooth event execution**.
- Conduct **pre-event briefings** with operations teams and ensure post-event evaluations are completed.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Ensure all events meet brand standards and deliver an excellent guest experience.

**Administration & Reporting**
- Maintain accurate records of all event bookings, contracts, and payments.
- Prepare **weekly and monthly sales reports**, forecasts, and performance analyses.
- Monitor market trends and competitor activities to identify new opportunities.
- Support the Director of Sales & Marketing in implementing **sales strategies and pricing policies**.

**Requirements**:

- Diploma or Degree in **Hospitality Management, Marketing, Business, or related field**.
- Minimum **3-5 years of experience** in event sales or catering within a hotel environment.
- Proven track record in achieving sales targets and managing client relationships.
- Excellent communication, negotiation, and presentation skills.
- Strong organizational and time management abilities.
- Proficient in **MS Office** and hotel sales systems.
- High level of professionalism, creativity, and attention to detail.
- Able to work flexible hours, including weekends or evenings, based on event requirements.

**Job Types**: Full-time, Temporary

Pay: RM2,400.78 - RM5,803.28 per month

Work Location: In person

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