Test Center Administrator

5 days ago

Kuala Lumpur, Malaysia Prometric Full time

**JOB TITLE**: Test Center Administrator (TCA)
**REPORTS TO**: Test Center Manager
**DEPARTMENT**: Test Centers APAC
**LOCATION**: Kuala Lumpur, Malaysia

Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

**Responsibilities**:

- Greet examinees and verify identification
- Always secure all computer software in the test center
- Reboot computer servers and reset passwords as necessary
- Report any occurrences outside company guidelines to corporate management
- Prepare test center facilities for exam administration as per test delivery requirement
- Ability to be flexible with scheduling based on Prometric capacity requirements

**Required Experience**:

- High School Diploma required, college experience a plus
- One to two years customer service-related experience required
- Ability to write detailed reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

Education and Skills
- Minimum Diploma holder is required.
- Minimum of two years hands-on experience in a customer service environment.
- Communicate effectively with the public from a position of authority
- Good communication skills in written and spoken English
- Ability to read and interpret documents such as operational and maintenance instructions
- Ability to write detailed reports and correspondence
- Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation
- Ability to implement efficiencies and productivity enhancements to the existing processes.
- Ability to work on variety of tasks simultaneously.
- Ability to work in both a team environment and autonomously
- Ability to prioritized while being self-directed
- Attentive, accurate and focused, with careful eye for detail.
- Demonstrate high degree of integrity and confidentiality.
- Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
- Experience using internet browser

**Available Shift(s)**:

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