Sales and Marketing Manager

4 days ago

Ipoh, Malaysia THE HAVEN RESORT Full time

Job Description:

- Responsible for Corporate and Travel AgentRoom Salesfor the hotel.
- Clear understanding of the hotels business strategies then setgoals and to determine action plans to meet those goals.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibition.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
- Develop strong relationships with on property front officeteam to ensure working in unity and always striving to achieve the same goals.
- Accompany sales team on sales calls to potential clients to assist in development of the accountand to access the effectiveness and sales skills of the sales person.
- Attending all department and hotel meetings as necessary.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Closely following up on all business leads within a 24 hour response time line to clients.
- Generating new ideas for customer incentives and accommodation or business packages and other sales and marketing duties.
- Supervising the Marketing and Sales Department staff.

**Requirements**:

- Proven success in a similar role and environment.
- Polished personal presentation with Warm, confident and hospitable personality.
- 4 to 5 years experience in the sales and marketing or related professional area.
- Work well with people.
- Be an excellent negotiator.
- Have exceptional communication skills.
- Use current technology for the benefit of the hospitality property, for example social media such as blogs, twitter, Face book, Instagram, Tik Tok and etc.
- Think creatively to come up with exciting new campaigns.
- Ability to converse in Mandarin.

**Job Types**: Full-time, Permanent

Pay: From RM3,000.00 per month

**Benefits**:

- Company car
- Free parking
- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Ipoh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales Marketing: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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