Business Process Improvement Manager

Job ID: R44491

**Business Process Improvement Manager**

Primary Location: Klang, Selangor Malaysia

C.H. Robinson is seeking a Branch Process Improvement Manager to join our Global Forwarding division. This role will have accountability for continuous improvement to meet all operational standards driven by the broader Regional Operations program as well as branch and regional specific initiatives as assigned. This includes measuring performance, developing branch improvement plans, driving structure and process uniformity and collaboration and input on global, regional and branch initiatives.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

**Responsibilities**:

- The duties and responsibilities of this position consists of, but are not limited to, the following:
**Quality Control**:

- Audit o perational branch employees to SOP s and c hecklists
- Create and deploy i ntensive and structured plan to develop new hires
- Represent progress, status, and suggested adjustments for internal process improvement measures
- Ability to be a team project/task participant and/or key owner
- Leverage analytics, metrics, and other tools to identify quality issues and opportunities
- Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs

**Quality Improvement**:

- Using analytics, observation, and collaboration with modal managers, Identify and recommend optimization opportunities and solutions within the branch
- Develop, deliver, and maintain branch improvement plans
- Re-train operational team members based on audit findings, dashboard results and other regional or global metrics results
- Publish the branch quality and efficiency performance against regional or branch goals
- Share knowledge of systems functionality with various levels of branch personnel to drive operational efficiency and progress
- Interface between Operational Team, Corporate Operations, Corporate/Regional Training and T echnology to drive process improvements and/or system enhancements
- Lead quality and efficiency improvement initiatives
- Participate and provide feedback related to systems enhancements (UAT)
- Create, monitor, and update project plans, deliverables, and executive summaries as applicable

**Quality Implementation**:

- Support Implementation of new business and process
- Drive adoption of systems enhancements as well as branch improvement plans
- Ability to execute and explain most operational processes specific to Modal area of expertise as SME
- Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standards
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**Required Qualifications**:

- High School diploma or GED
- Minimum 5 years of industry experience or equivalent knowledge
- Strong modal product knowledge

**Preferred Qualifications**:

- Bachelor's degree from an accredited college or university
- Ability to collaborate and align across functional and geographical boundaries to achieve results
- Proficient in Microsoft Office Suite of programs
- Skilled in process analysis
- Data driven
- Can understand and communicate complex processes to a varied audience in a simple way
- Ability to influence without direct authority
- Effective listener and communicator with strong technical writing skills
- Detail oriented, Organized and Operationally focused
- Proven ability to multi-task and keep stake holders informed
- Ability to create strong working relationships with all organizational teams
- Values a diverse and inclusive work environment

**Equal Opportunity and Affirmative Action Employer**

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

**Benefits**
- EPF contribution 15%
- Group Health Insurance
- Flexible Benefit (Dental treatment or Optical purchase)
- Birthday Leave