Executive, B2B

7 days ago


Shah Alam, Malaysia Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**JOB RESPONSIBILITIES**:

- Independently engaged with clients that using Ninjavan services/platform
- Assist clients with issues such as uploading orders, 1st mile & Last mile matters, dispute issues, client complaints etc as well as other administrative duties to coordinate shipping activities.
- Prepare and communicate accurate shipping, numbers of shipper parcel daily inbound, using data from multiple sources.
- Monitor shipper satisfaction and service quality throughout and prepare relevant/necessary reports for management
- Provide data analysis to improve client performances.
- Handle routine questions from clients to perform full level of troubleshooting, in addition actively communicate and coordinate with internal departments to identify and resolve admin, operations, IT and finance challenges
- Pro-actively propose structural changes or new solutions to streamline existing processes to increase operation efficiency & client's retention
- Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the on-boarding, shipping and delivery cycle.
- Maintaining relationships with existing clients by providing information, solutions and excellent customer service
- Responding to sales inquiries from new and existing customers.
- Analyse, monitor, and report seller’s performance using operational metrics
- Proactively flag out non-performing sellers and put up an improvement plan for them
- Identify and report current and potential issues faced by sellers due to operational issue / shipper issue
- Visiting sellers in their offices/warehouses to understand their process flow
- Solving operational issues faced by sellers on a day to day basis

**JOB REQUIREMENTS**:

- Fresh graduates with good academic results and co-curricular record welcomed
- Previous experience in logistics or 3PL management or similar activities advantageous
- Proficient in written and spoken English and Bahasa. Additional languages such as Mandarin will be advantageous.
- Able to work independently, and is a team player, with excellent interpersonal skills
- Detail-oriented, with excellent organizational skills and a strong sense of job ownership
- Adaptable, proactive, and possess a positive attitude and work ethics.
- Able to multi-task and is results-driven.
- Flexible with working hours to meet deadlines for tasks, projects & client inquiry.
- High conscientiousness, client-centricity, and good communication skills
- Possess own transport / willing to travel



  • Shah Alam, Malaysia eduCLaaS Full time

    **eduCLaaS** is a Pan-Asia digital learning and talents platform with the mission to deliver growth for talents and enterprises in the digital economy. Our innovative CLaaS, delivers Competency Learning as a Service, to support work integrated learning, digital solutions implementation and just-in-time talents development. **Job Mission** You will provide...


  • Shah Alam, Malaysia Carlsberg Full time

    Support in planning & implementation of sales related project roll out. Build capabilities and train customers, distributors and Sales team on system functionalities, as part of the process of the project. Liaise with regional technical support team. **Responsibilities**: - Support in planning and implementation of Carls Shop program roll out (an online...

  • Digital Sales

    2 days ago


    Shah Alam, Malaysia Comfori Sdn Bhd Full time

    **Position: Digital Sales & Marketing Executive (Full-Time)** **Location: Subang Jaya SS15** **Working Hours: Monday to Friday, 8.30 AM - 5.30 PM** **Office-based Role** **Tanggungjawab Utama**: - Urus dan tingkatkan kehadiran jenama secara online - Pantau prestasi kempen guna Meta Ads & Google Analytics - Kajian pasaran & pesaing untuk tambah baik...

  • Marketing Executive

    1 week ago


    Shah Alam, Malaysia Hakko Products Sdn Bhd Full time

    **In this position, you will need to**: - Expand e-commerce presence on different e-commerce platforms (e.g. Lazada, Amazon, Element14, Hakko e-commerce website, etc.) in Southeast Asia regions - Manage product listing, price points and inventry level, etc. for e-commerce - Develop and execute online (eg. social media campaign, e-commerce, etc.) and offline...

  • Marketing Executive

    2 weeks ago


    Shah Alam, Malaysia Kuasa Rail Engineering Sdn. Bhd Full time

    The Marketing Executive is responsible for planning, developing, and executing marketing strategies that promote the brand, services, and projects of Kuasa Rail Engineering Sdn Bhd. This role supports business development initiatives and enhances the company’s visibility within the rail and engineering sectors. **Key Responsibilities**: - Develop and...

  • Marketing Executive

    4 days ago


    Shah Alam, Malaysia HN BYOODEECARE SDN BHD Full time

    **Job Title: Marketing Executive** **Location**: Shah Alam, Selangor **Job Type**: [Full-Time/Part-Time/Contract] **About Us**: At HN Byoodeecare Sdn Bhd, we are committed to help other people outside there to make sure their get the healthy skin. We are looking for a passionate and creative Marketing Executive to join our dynamic team and help us achieve...

  • Marketing Executive

    3 hours ago


    Shah Alam, Malaysia Phytes Biotek Sdn Bhd Full time

    Responsible for marketing and selling in the B2B Channel in local and international markets; - Execute sales strategy and implementation of a marketing plan for the market that ensures the attainment of company sales goals and profitability; - Prepare action plans for effective search of sales leads and prospects to penetrate new markets; - Able to present...

  • Marketing Executive

    7 days ago


    Shah Alam, Malaysia Quanterm Logistics Sdn Bhd Full time

    **Responsibility**: - Support superior and company to promote and market Quanterm globally, targeting on the B2B market - Assist to execute the planned annual marketing plan includes proposal drafting, executing, monitoring, and post campaign reporting on the effectiveness - Provide resources and manage in the production of marketing contents & materials...


  • Shah Alam, Malaysia Abletech Solutions Sdn Bhd Full time

    Job Descriptions - Contribute, developing and creating new ideas, proposals, and work together to achieve company's target. - Manage product communication across the organization including creating excitement around new product/feature launches and managing issue resolution. - Manage event organizers/third parties in strategy and execution of event & brand...

  • Sales Executive

    2 days ago


    Shah Alam, Malaysia JOBIFY.MY Full time

    **Company Type**: A MNC in Chemical Distribution Industry **Location**: Shah Alam **Job Requirements**: - To analyse the industry trend and identify new growth areas. - To identify potential opportunities in the responsible markets. - To formulate and implement business strategies to achieve sales target and growth. - Maintain current networking...