IT Customer Support
3 days ago
**Job Overview**:
**Salary in Malaysian Ringgit: MYR 23 - MYR 33 per hour**
**Work Schedule: 9 am to 5:30 pm Monday to Friday Sydney Australia time**
**Responsibilities**:
- Provide exceptional customer support for technical issues related to WordPress, WooCommerce, and other digital platforms.
- Engage actively with clients through various communication channels to resolve their issues and ensure their satisfaction.
- Assist with easy IT tasks and support the IT team in website maintenance, updates, and troubleshooting.
- Utilize your knowledge of Elementor, ACF, Oxygen Builder, Astra Theme, PHP, and CSS to implement solutions and improvements.
**Requirements**:
- Strong experience with WordPress, Elementor, ACF, WooCommerce, Oxygen Builder, Astra Theme, and familiarity with PHP and CSS.
- Facilitate effective communication between clients and the IT team, translating technical issues and solutions as needed.
- Proven track record in a customer service role, with a focus on technical support.
- Excellent problem-solving skills and the ability to work under pressure.
- Outstanding communication skills, capable of explaining technical issues and solutions clearly to both technical and non-technical audiences.
- A proactive, team-oriented attitude with a commitment to delivering high-quality support and results.
- You are required to use Hubstaff for monitoring purposes, where the app will capture screenshots of your computer screen to verify your work activity.
**Benefits**:
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
**About 1840 & Company**
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
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