After Sales Executive

**1. Customer Support**

Handle customer inquiries and complaints after the sale.

Provide technical support or service-related information.

Coordinate repairs, replacements, or warranty claims.

**2. Follow-Up Communication**

Conduct follow-ups to ensure customer satisfaction.

Gather feedback to improve products/services.

Build long-term customer relationships to increase retention.

**3. Service Coordination**

Schedule and manage after-sales services (e.g., installation, maintenance).

Liaise with technical teams, service centers, or logistics departments.

Ensure timely delivery of promised services or products.

**4. Documentation & Reporting**

Maintain records of customer interactions, complaints, and resolutions.

Prepare regular reports on after-sales performance and issues.

**5. Sales Support**

Upsell or cross-sell additional products or services (e.g., extended warranties, accessories).

Assist in generating repeat or referral business from existing customers.

**6. Warranty & Claims Handling**

Manage product warranty and service claim processes.

Ensure claims are processed smoothly and resolved quickly.

**7. Inventory Management**

Maintain accurate stock levels of spare parts.

Monitor stock movements and update inventory records.

Conduct regular stock checks and audits to prevent shortages or overstocking.

**8. Spare Parts Procurement**

Source spare parts from approved suppliers or manufacturers.

Compare prices, negotiate with vendors, and place purchase orders.

Ensure timely procurement to avoid service delays.

**9. Order Fulfillment**

Process customer or internal requests for spare parts.

Coordinate packaging and dispatch of parts to customers, branches, or service teams.

Track and follow up on deliveries to ensure timely arrival.

**10. Warehouse Coordination**

Ensure spare parts are properly labeled, stored, and organized.

Coordinate with warehouse staff to manage inbound and outbound stock.

**11. Documentation & Reporting**

Maintain accurate records of purchases, sales, and inventory.

Generate daily, weekly, or monthly reports on stock status, sales, and consumption.

Handle warranty or return documentation for defective or unused parts.

**12. Coordination with Other Departments**

Work closely with service, maintenance, sales, and procurement teams.

Support service engineers by ensuring quick availability of required parts.

**13. Inventory Management**

Monitor and maintain accurate stock levels.

Conduct regular stock counts and audits.

Ensure proper labeling, storage, and organization of products.

**14. Goods Receiving & Dispatching**

Supervise the receiving of incoming goods and verify quantity and quality.

Prepare and oversee the dispatch of outgoing shipments.

Coordinate with transport/logistics partners to ensure timely deliveries.

**15. Warehouse Operations**

Ensure efficient layout and space utilization.

Oversee daily warehouse activities such as loading, unloading, and material handling.

Maintain cleanliness and order within the warehouse.

**16. Team Supervision**

Manage warehouse staff and assign duties.

Train new employees on warehouse procedures and safety protocols.

Monitor staff performance and ensure compliance with company standards.

**17. Safety & Compliance**

Enforce health and safety standards within the warehouse.

Ensure all warehouse operations comply with legal and company regulations.

Conduct safety drills and inspections regularly.

**18. Coordination & Communication**

Coordinate with procurement, sales, and logistics teams.

Resolve issues related to inventory shortages, delivery delays, or damaged goods.

Communicate with suppliers and transporters as needed.

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Maternity leave

Work Location: In person