Customer Service Professional

**Customer Service Professional (CSP)** Location: KOMTAR, Penang **Responsibilities**: Answer inbound calls regarding billing issues and services Identify customer concerns and provide accurate solutions Maintain a high level of professionalism and service quality **Requirements**: Minimum Diploma qualification Able to work weekends and public holidays...

Responsibilities:Log and update all incidents accurately in the helpdesk ticketing system.Develop a strong understanding of company products, logistics workflows, and service features.Guide suppliers and buyers on portal usage, order processes, and system navigation.Provide onboarding, service provisioning, and training support to suppliers within the 3PL...

Responsibilities **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be...

This is a full time on-site role for a Customer Service Executive located in Georgetown, Penang. **Responsibilities**: - Handling customer inquiries promptly and professionally, providing accurate information - Resolving issues to ensure customer satisfaction - Managing customer support requests and conduct follow up communications - Managing customer...

Job Title: Customer Service Admin Job Overview: We are seeking a highly motivated and experienced Customer Service Admin to join our team in Penang, Malaysia. The Customer Service Admin will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, managing customer accounts, communicating with our Chinese...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound...

**Position: Customer Services Executive** **Location: Georgetown, Penang** **Working days: Mon-Saturday** - Handle and resolve customer complaints in a timely and empathetic manner. - Handle patient feedback and complaints professionally, escalating issues to supervisors or relevant departments when necessary. - Manage patient registration, appointment...

**Title: Customer Service Executive** - Handling inbound call and other general enquiries, escalation support. - To exceed customers' expectations in terms of customer service & accurate information. - Work in a team to achieve the required KPI elements and SLA. **Salary**: RM2,800.00 - RM3,800.00 per month **Benefits**: - Health insurance - Opportunities...

The role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensure customer satisfaction with high-quality advertising and...

**Job descriptions**: - Ensure quotations are valid and up-to-date and understand the service requirements from the customers. - Proactive engagement with existing customer for closure of new business by making follow up calls and preparing quotations with competitive rates. - Responsible for liaison with product operation colleagues to ensure that...