Customer Service

2 weeks ago

George Town, Penang, Malaysia Career Horizons Sdn Bhd Full time 36,000 - 48,000 per year

Responsibilities:

  • Log and update all incidents accurately in the helpdesk ticketing system.
  • Develop a strong understanding of company products, logistics workflows, and service features.
  • Guide suppliers and buyers on portal usage, order processes, and system navigation.
  • Provide onboarding, service provisioning, and training support to suppliers within the 3PL platform.
  • Respond to buyer and supplier inquiries regarding logistics, business, and trading processes.
  • Manage inbound and outbound calls professionally, providing effective solutions and advice.
  • Troubleshoot and resolve supplier or client issues related to system access or operational processes.
  • Maintain high service quality and ensure timely handling of all cases.
  • Escalate complex issues or complaints to relevant departments or specialists.
  • Keep clients informed on the status of their requests and feedback.
  • Gather and analyze customer feedback, identify recurring issues, and recommend service improvements.
  • Perform other ad hoc duties as required.

Requirements:

  • Diploma or higher qualification in any field.
  • Minimum 2–3 years of experience in Customer Service, Helpdesk, or Call Centre, preferably in the 3PL logistics or e-commerce industry.
  • Strong communication skills in Mandarin and English (both spoken and written).
  • Customer-focused, courteous, and proactive in problem-solving.
  • Able to work independently and collaboratively in a fast-paced logistics environment.
  • Proficient in Microsoft Office applications.
  • Knowledge of e-commerce and logistics operations will be an added advantage.

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Benefits:

  • Professional development

Work Location: In person

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