Student Recruitment Manager

University of Adelaide
- Kuala Lumpur, Malaysia

**About Grok Global Services**

Grok Global Services is a professional services firm that provides support to higher education institutions in accessing and developing important education markets. Grok is not an agency or a pathway provider. By joining our team as a Student Recruitment Manager, you will be solely focused on supporting the University of Adelaide, while working in an environment of like-minded professionals supporting higher education institutions from around the world.

**Key Responsibilities**

Student Recruitment and Conversions
- Support the Regional Manager (SEA, Europe & Americas) to implement marketing and recruitment activities in Malaysia & Brunei with occasional travel required in other countries in SEA
- Contribute to the development of the IR, South East Asia regional international student recruitment strategy, providing market intelligence to support decision-making
- Represent the University at recruitment fairs, exhibitions, agent interview programs and other forums as directed
- Drive agent engagement, including seeking feedback to ensure they consistently meet their goals with regard to the University targets set
- Assist in the development, maintenance and review of effective marketing tools to promote the University to prospective international students in Malaysia & Brunei
- Build consistent pipeline of future students from partner institutions & high schools in both Malaysia and Brunei
- Prepare and maintain agent training manual, program entry requirements sheets, admissions process flowchart, agent database, school counsellor database etc
- Provide support to Regional Manager in maintaining travel and activities calendar for Malaysia and Brunei
- Provide recruitment support to academic/professional staff from the University as required during their visits to the region
- Utilise digital marketing techniques to raise University’s brand presence, lead generation and student conversions
- Assist the University in monitoring compliance by its recruitment agents with the ESOS Act and National Code
- Undertake extensive travel within Malaysia & Brunei. Some other international travel within SE Asia region may be required.

Stakeholder Relations
- Perform regular visits to University stakeholders in order to provide support and to train new staff as required Develop and maintain effective working relationships with a range of University staff to support the University’s international recruitment strategy in Malaysia & Brunei
- Maintain close collaborative working relationships with University business partners including agents, sponsors, universities, and schools to facilitate the transfer of students to the University

Enquiry Management

**Essential Criteria**

Knowledge and Experience
- Demonstrated knowledge and understanding of the international tertiary student market
- Demonstrated understanding of current issues in student recruitment and retention in the Australian higher education sector
- Experience in developing and delivering outreach, student recruitment activities and retention programs or related events
- Demonstrated ability to identify, initiate and coordinate new opportunities for student recruitment and future student engagement projects or similar
- Experience in providing high quality service and advice to prospective students and key influencers such as parents and teachers
- Experience in delivering presentations in a confident, professional and engaging manner
- Excellent negotiation and communication skills with the ability to build and nurture relationships
- Demonstrated initiative and drive and the ability to work constructively both independently and as part of a small team
- A willingness and capacity to undertake extensive travel within Malaysia, Brunei and occasional travel to Adelaide and other countries in the South East Asia region
- A high level of fluency in English and the ability to conduct basic communication in other relevant languages (Malay, Thai, Tamil or Mandarin/Cantonese)
- Knowledge of the education system in Malaysia & Brunei (desirable)

**Qualification**
- A degree (bachelor or postgraduate) and relevant experience; or
- An equivalent combination or relevant experience and/or education and training

**Perks and Benefits**
- Private medical insurance
- Travel allowance
- Competitive salary and benefits including social, health and unemployment insurance.