Customer Service
3 days ago
**Minimum 3 months of experience in Customer Service
**_Job responsibilities:_**
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming Calls / Chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Greet customers warmly and ascertain problem or reason for calling
- Suggest solutions when a product malfunction
- Inform customer of deals and promotions
- Sell products and services
- Compile reports on overall customer
**Job Types**: Full-time, Permanent
Pay: From RM2,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Language**:
- English (required)
- Bahasa (required)
Work Location: In person
Expected Start Date: 03/12/2025
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