Customer Service

3 days ago

Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Career International FOS Sdn Bhd Full time
  • Based in Prima 8, Cyberjaya.
  • 24/7 (Rotational Shift) | 5 days' work & 2 days off per week

Job Profile Summary:

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Description:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • SPM and above (with certificate)
  • Six months of relevant experience preferred / Fresh graduates welcomed to apply
  • Courteous with strong customer service orientation
  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
  • Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as English (B2). (With basic understanding to industry related terminologies).
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

Job Type: Permanent

Pay: RM2, RM4,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia Inter Island Manpower Pte Ltd Full time 40,000 - 80,000 per year

    Japanese Speaking Customer ServiceLocation: CyberJaya/KL City CentreSalary : RM ,000+ (basic + allowance)Requirement: N1/N2** Expatriate with N1 , or Japanese Native Speaker WelcomeAbout the role This is a full-time Customer Service (Japanese Speaking) role . You will be joining the customer service team , a leading provider of customer service solutions....

  • Customer Service

    7 days ago

    Cyberjaya, Selangor, Malaysia OCBC Bank (Malaysia) Berhad Full time 30,000 - 60,000 per year

    *WHO WE ARE:* As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of...

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia Hunters International Full time 10,000 per year

    Our ClientIs a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.Job DescriptionAs a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and...

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia Hunters International Full time 10,000 per year

    Our ClientIs a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.Job DescriptionAs a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and...

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia NTT Full time 20,000 - 25,000 per year

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Customer Service

    7 days ago

    Cyberjaya, Selangor, Malaysia NTT DATA, Inc. Full time 30,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Customer...

  • Customer Service

    3 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATA The Customer...

  • Customer Service Representative

    1 week ago

    Cyberjaya, Selangor, Malaysia eTeam Full time 20,000 - 30,000 per year

    Job ProfileThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job Description Essential Functions/Core Responsibilities•...

  • IT Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia NTT DATA Asia Pacific Full time 30,000 - 60,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe IT Customer...

  • Customer Service

    1 week ago

    Cyberjaya, Selangor, Malaysia Trinity Workforce Solution Sdn Bhd Full time 4,500 - 54,000 per year

    If interested, Kindly share your CV at Role: Content ModeratorLanguage- MandarinLocation: Cyberjaya, MalaysiaExp: Min 6 Months of experience in Customer ServiceEducation: SPM and Above (With Certificate)B2 EnglishMinimum 6 moths of CS experiences5 days work 2 days off per week24/7 rotational shiftJob Types: Full-time, PermanentPay: RM4, RM4,500.00 per...