Customer Service Representative

1 day ago

Cyberjaya, Malaysia MYBARBER TECH SDN. BHD. Full time

**Life’s too short for boring jobs. Come join the MYBARBER crew - where the vibe is always electric**
- _Medical Benefit_
- _Work Equipment_
- _Growth & Upskill_
- _Free Flow Pantry_

**Location : Kenwingston Business Centre, Cyberjaya**

**.**

myBarber is seeking a dedicated and personable Customer Service Representative to join our team. This role will be responsible for providing excellent customer support to our users, including barbershops, freelance barbers, and their clients.


**Customer Support**:

- Provide information about myBarber’s services, features, and policies.
- Assist customers with account setup, navigation, and troubleshooting.

**Issue Resolution**:

- Identify and resolve customer issues and complaints promptly.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the outcome.

**Feedback Collection**:

- Gather feedback from customers to understand their needs and improve our services.
- Document and report recurring issues and customer feedback to the product and development teams.
- Participate in regular team meetings to discuss common issues and suggest improvements.

**Customer Relationship Management**:

- Build and maintain positive relationships with customers to encourage loyalty and retention.
- Provide exceptional customer service and go the extra mile to ensure customer satisfaction.
- Handle sensitive customer information with confidentiality and care.

**Knowledge Management**:

- Stay updated with myBarber’s latest features, services, and policies.
- Contribute to the development and maintenance of customer support resources, including FAQs and help articles.
- Share knowledge and best practices with team members to enhance overall customer support.

**Collaboration**:

- Work closely with the sales, marketing, and product development teams to ensure a cohesive customer experience.
- Coordinate with other departments to resolve customer issues and provide accurate information.
- Participate in training sessions and workshops to improve customer service skills.

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer Care Specialist: 2 years (required)
- Microsoft Office: 3 years (required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Cyberjaya, Malaysia MYBARBER TECH SDN. BHD. Full time

    **Position : Customer Service Representative** **Location : Kenwingston Business Centre, Cyberjaya** **Benefits**: - _Medical Benefit_ - _Work Equipment_ - _Growth & Upskill_ - _Free Flow Pantry_ **About Us** myBarber is an innovative app that connects customers with professional barbers for seamless hair grooming services, either at barbershops or in...

  • Customer Service Representative

    2 weeks ago

    Cyberjaya, Malaysia GrowthFn sdn bhd Full time

    This are some of the responsibilities you will undertake. - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    7 days ago

    Cyberjaya, Selangor, Malaysia Ansell Full time 40,000 - 80,000 per year

    GENERAL SUMMARY OF POSITIONCustomer Service Representative provides maximum customer satisfaction by efficiently managing:the customer portfolio of his/her business or regionall internal customer service related processes in close cooperation with his/her internal customers like Sales, Logistics, Marketing, Credit & Control and Master DataRESPONSIBILITIES &...

  • Customer Service Representative

    5 days ago

    Cyberjaya, Malaysia NES Fircroft Full time

    **Role Purpose**: Be part of our Downstream -Trading & Supply Operations in Supply Chain and play a crucial role in the last leg of product delivery from Terminals to our Retail and B2B customers. **Accountabilities**: - Answering calls and represents a professional customer-focused image to the public and to resolve customer enquiries. - Pro-actively...

  • Travel Customer Service Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...

  • Travel Customer Service Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...

  • Travel Customer Service Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Taiwanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...

  • Customer Service Chat Representative for Travel

    2 weeks ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    Job Description: We are seeking a highly motivated and experienced Customer Service Chat Representative who is a native Chinese speaker to join our exciting travel company. As a Customer Service Chat Representative, you will be responsible for providing excellent customer service to both Chinese-speaking and English-speaking customers through chat support....

  • Airline Customer Service Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Mandarin-speaking passengers have a smooth and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **outstanding customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...

  • Airline Customer Service Representative

    1 week ago

    Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Japanese-speaking passengers have a seamless and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **exceptional customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...