E-commerce Customer Service Executive

2 weeks ago

Kuala Lumpur, Malaysia LUXASIA Full time

Respond to e-commerce Customer Service chats
- Provide real-time responses to customer’s inquiries and concerns and ensure the highest level of customer service
- Assist in addressing customer’s order concerns and liaise with respective teams to solve the issues
- Document customer concerns
- Report customer concerns to the marketplaces as needed
- Upsell products to customers
- Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends
- Aid the e-commerce operations team in arranging special deliveries, filing claims, tracking returns, etc

**Requirements**:

- Excellent communication skills (speaking & writing)
- Solid project management & problem solving skills
- Attention to detail
- Quick learner with the ability to absorb extensive information on brand’s products and product offerings
- Ability to multi-task, prioritize and manage time effectively

**Benefits**:

- Flexi Benefit
- Complimentary Goods
- Mental Health Leave
- Out-patient & In-patient
- Personal Accident & Term Life Insurance

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