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Manager - Order to Cash
3 weeks ago
**Your Job**:
This role is responsible for leading the Global Business Services (GBS) Order to Cash (OTC) team supporting the APAC region. This involves managing and developing the overall OTC process and providing advice and information to the regional GBS teams and regional stakeholders. GBS OTC scope consists of; Customer Service, Order & Claims Processing, Credit Collection & Dispute Management & Cash Application.
OTC APAC currently supports 13 countries (CN & KR partial) with a hybrid structure of onsite or remote based employees. Managing over 7000 APAC customers with an AR collection of US$400m a month across the region.
In your **Manager - Order to Cash (Global Business Services)** role, you’ll help us deliver better care for billions of people around the world.
**About Us**:
People have looked to Kimberly-Clark brands for more than 150 years and today we're proud to help over a billion people around the world cope, laugh, love and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers and our planet.
Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the way in providing better care for a better world.
- Kimberly-Clark proudly leads the way in providing better care for a better world. _
**_Led by Purpose. Driven by You_**
**Role Overview & Primary Accountabilities**:
This role reports to Director, GBS APAC and will be required to work closely with Process Leads in APAC, Regional Controller, Country Finance & Sales teams.
- Everyday Excellence: Creating relevant KPI, developing tracking mechanism and improving service levels through process reengineering to improve service levels.
- Business Outcomes/Intelligent Transformation: Identify areas of generating productivity by eliminating, standardizing and automating. Implement the use of Celonis / Epiplex and other tools to drive value creation.
- Talent Development: Develop talents by cross function rotations between OTC/GBS and create pipeline of future leaders.
**Primary responsibilities**:
- Lead OTC team across all GBS strategic objectives (Stable Operations, Productivity, Value Creation and Growth)
- Develop business growth of OTC service taxonomy and digital transformation, Program Aurora.
- Actively partner, collaborate and communicate with internal customers (across business units and support functions) to ensure that customer expectations are being met or exceeded.
**Essential Requirements**:
**Leadership**:
- Strong leadership and influencing skills
- Challenge the status quo and facilitate different perspectives to drive solutions
- Capable of working in a matrix organization, driving collaboration across businesses and functions
- Demonstrated personal credibility and positive energy
- Enthusiastic, resilient and able to manage stressful situations
- Innovative capabilities, requiring strategic thinking and foresight
- Provide insight, analytics and consultancy on DSO and free cash flow to the wider organization by leveraging on process mining tools such as Celonis
**Functional & Business Skills**:
- Strong planning, change management and execution skills with ability to prioritize and drive multiple projects and initiatives simultaneously
- Working knowledge of at least 10 years in OTC
- Ability to create and analyze data to provide management insights.
- Assume overall accountability for adherence to OTC policies and procedures
- Accountable for operating with compliance with both local laws and Kimberly-Clark’s environmental commitments
**About You**:
You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
**What’s on offer**:
Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & well-being activities, volunteering leave and much more.
**To Be Considered**:
In the meantime, feel free to browse our website for additional information on our company, brands and culture - Kimberly-Clark Corporation.
**Kimberly Clark is proudly accredited with as Employer of Choice for Gender Equality WGEA**
- Kimberly Clark is pro
