Order to Cash

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The APAC Order to Cash (O2C) Operations Performance Lead (OPL) is responsible for overseeing and optimizing the Order to Cash operation performance – delivering Haleon Enterprise critical performance metrics (including DSO, Cashflow, bad debt) in a SOX controlled environment. The role is accountable for protecting a £2Bn receivables asset from risk of default and fraud - whilst improving cost to serve, increasing overall productivity, coordination and supporting the implementation of best practices and continuous improvement on a global scale.

The APAC O2C Ops Lead works closely with the O2C Global Process Owner (GPO) to identify opportunities to improving tools, implement automation and reducing our global financial risk while improving cash flow, minimizing revenue leakage and to deliver business value that support Haleon's journey to World Class.

Responsible for managing APAC operations resources split between internal and external teams. A critical success factor is managing the relationship with our external APAC Business Process Outsource (BPO) partner (Genpact), overseeing their performance, aligning KPIs and targets, ensuring the effective and efficient delivery of services, driving continuous improvement and BPO cost optimization.

The O2C APAC OPL responsibilities oversee the Order to Cash operations supporting all business units within the region. Focused on Regional Specific operations management, performance improvement, and cross-functional collaboration with Customer Services, Business Unit Commercial teams, and Local finance organizations in APAC to ensure Enterprise Critical financial metrics are delivered. The APAC OPL is accountable for driving operational excellence, implementing best practices, and ensuring seamless coordination across functions within the Order to Cash cycle, including Commercial Centres of Excellence (CoE), Customer Service teams, and LOC finance organizations in the diverse markets within the APAC business unit.

The APAC OPL is responsible to deliver regional service level agreements for the processes within O2C scope, promotes partnership with the BPO and monitor the successful delivery of the regional service; acts as regional escalation point between the BPO provider, regional operations, and internal customers in local finance.

Responsible to coordinate regional operations boards to deliver regular performance updates to stakeholders and local finance; enable discussion for process improvements with different organizations involved on O2C E2E processes and co-lead the execute of those plans, track progress, and measure the results.

Key Responsibilities
Strategic Leadership

• Provide leadership and to APAC Order to Cash teams, ensuring a unified approach to operational performance management consistent with Global standards.
• As a member of the O2C Extended Global Leadership Team (ELT), contribute to the definition and implementation of the global objectives for Order to Cash operations, including the business process outsourcing (BPO) organization in alignment with overall business goals.

Performance Optimization & Monitoring

• Establish key performance indicators (KPIs) and yearly APAC targets to measure the effectiveness of Order to Cash processes.
• Analyze key performance indicators (KPIs) to identify areas for improvement and coordinate implementation of corrective actions across APAC markets.
• Lead operations governance forums to provide regular reports to APAC regional leadership with insights into operational performance, trends, and areas for improvement.

Cross-Functional Collaboration

• Break down process and operational silos by promoting collaboration with key stakeholders, including Sales, Finance, Customer Service, Treasury, and IT, to ensure seamless integration and communication throughout the Order to Cash cycle.
• Drive cross-functional initiatives to improve collaboration and efficiency, support project implementations and transformation initiatives.

Technology and Systems

• Promotes discussion with GPO and Tech to identify technical opportunities to support and enhance Order to Cash processes.

Operational Excellence

• Analyze and streamline APAC O2C operational processes to eliminate inefficiencies. Promote best practices sharing and continues improvement conversations across APAC markets to enhance operational performance.

Financial Management

• Manage the financial aspects of APAC service delivery, including budgeting, forecasting, and cost management of the O2C operations in the region.
• Optimize resources to ensure cost-effectiveness while maintaining service quality.

Risk Management and Compliance

• Support the implementation and execution of robust controls and monitoring mechanisms to safeguard against fraud and errors.
• Enable a culture of risk avoidance, mitigating potential risks in the Order to Cash process, ensuring compliance with regulatory requirements and company policies.
• Ensure successful implementation of regional projects for all APAC markets in credit control and accounts receivable areas.

Leadership and Team Development

• Promote career progression, succession planning and development of resources in the organization.
• Foster a collaborative and results-driven team culture.
• Directly and indirectly manage teams, setting stretch objectives, driving performance, and defining the strategic direction.
• Support the team in the creation and execution of development plans to upskill and support career progression within Haleon.
• Embed and role model the Haleon culture and behaviors.
• Be an ambassador for Global Finance Services (GFS)

Requirements/Qualifications
Qualifications

• Bachelor's degree in finance, Accounting, or Finance Management

Basic Requirements

• AR/O2C Subject matter expertise with strong process improvement experience
• Experience working in a large global organization.
• Ability to work in culturally diverse teams and reconcile cultural differences.
• Large scale business transformation experience preferred.
• Experience of managing enterprise level processes and / or systems
• Demonstrated process improvement skills.
• Excellent communication skills at all levels across the organization
• Ability to communicate and work with both business and operations to ensure delivery of desired process outcomes.
• Ability to influence and challenge stakeholders at various levels.
• Experience working in cross-functional teams.
• Understanding of process simplification and standardisation and proven experience in process roll-out.
• Good knowledge of process design, lean sigma/six sigma or equivalent
• End to end mindset and approach to process improvement.
• Disciplined, robust organization skills, ability to plan & manage workload.
• Broad knowledge across O2C end-to-end processes.
• Ability to translate strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
• Sustaining energy and well-being, building resilience in teams.

Preferred Requirements
:

• University degree (BSc or equivalent)
• FMCG industry experience
• Experience of working with outsourced BPO providers
• Change management experience.
• Demonstrable experience to analyse, design and execute standard business processes and identification of efficiencies/improvements.
• Knowledge of role design / segregation of duties and internal control requirements

Job Posting End Date

Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates
The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.