CS & Order Management Specialist (Australia Market) - 1 Year Maternity Cover

2 weeks ago

Petaling Jaya, Selangor, Malaysia Randstad – Johnson & Johnson Full time 60,000 - 80,000 per year
Key Responsibilities
  • Ensuring the day-to-day order management activities are executed flawlessly and timely.
  • Works closely with local (Australia/Singapore) customer service to measure customer satisfaction relating to ordering process and delivery management.
  • Responding to customer queries in a timely and accurate way, via calls & emails
  • Build sustainable relationships of trust through open and interactive communication.
  • Order management inclusive the following :
  • Processing of orders, consignment fill up, billing and returns
  • Product recall handling – collection & replacement
  • Generate backorder report
  • Generate sales order report
  • Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
  • Responds to and resolves complex customer complaints.
  • Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
  • Ensure Customer Service activities are aligned with the total Supply Chain strategies.
  • Participate actively in alignment and adherent to business objectives, policies and procedures.

Job Requirements

Must-Have (Non-Negotiable):

  • Diploma/Degree in Business Management, Economics, International Studies, or a relevant field.
  • 3 to 5 years of Customer Service & Order Management Experience.
  • SAP System knowledge, particularly in the "Order To Cash" process and order management.
  • Basic understanding of EDI, VMR, or other Order Management Processes.
  • Basic understanding of the Return & Rejection Process.
  • Strong analytical skills, problem-solving abilities, and PC literacy (especially MS Excel, Word, and PowerPoint).
  • Willing to work in the Australia time zone
  • Demonstrated ability to handle multiple tasks and a willingness to work on Public Holidays and/or extra hours as needed.

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