Sales Consultant

6 days ago

Kuala Terengganu, Malaysia LAJINA MOTORS SDN BHD Full time

**Key Responsibilities**:
**Customer Engagement**:

- Understand the customer’s needs, preferences, and budget to recommend the most suitable Mitsubishi models (e.g., Triton, Xpander, Outlander).
- Provide information about Mitsubishi vehicle features, specifications, pricing, financing options, and promotions.

**Product Knowledge**:

- Stay informed about the latest Mitsubishi models, features, technological advancements, and changes to pricing or promotions.
- Be knowledgeable about the benefits of Mitsubishi’s vehicles, such as safety features, performance, fuel efficiency, and warranty coverage.
- Conduct vehicle demonstrations, including test drives, to show customers how a car performs and to address any questions they may have.
- **Sales and Negotiation**:

- Work to meet or exceed monthly sales targets and other performance goals set by the dealership.
- Negotiate pricing, financing options, and trade-in values to close deals while maintaining profitability for the dealership.
- Guide customers through the purchase process, explaining paperwork and ensuring they understand the terms of the sale, warranties, and any additional services.

**Customer Relationship Management**:

- Build long-term relationships with customers to encourage repeat business and referrals.
- Follow up with potential and past customers, keeping them informed about new models, special offers, or service reminders.
- Provide excellent after-sales support to ensure customer satisfaction, addressing any post-purchase concerns or service needs.

**Administrative Duties**:

- Maintain accurate records of sales, customer interactions, and follow-ups using the dealership’s Customer Relationship Management (CRM) system.

**Team Collaboration**:

- Work closely with the finance and service teams to ensure smooth transactions and customer satisfaction.
- Participate in dealership training programs to stay updated on Mitsubishi products and sales techniques.

**Skills and Qualifications**:

- **Sales Skills**: A strong ability to sell, persuade, and close deals is essential for a sales consultant.
- **Customer Service Skills**: Excellent communication and interpersonal skills to build rapport with customers and understand their needs.
- **Product Knowledge**: A good understanding of Mitsubishi vehicles and the automotive industry is vital, though training is typically provided.
- **Negotiation and Problem-Solving**: Ability to negotiate terms and find solutions to meet both the customer’s and dealership’s needs.
- **Organization**: Handling multiple customers and paperwork efficiently requires organizational skills.

**Work Environment**:
Overall, the job of a **Mitsubishi Sales Consultant** requires a combination of strong sales skills, product knowledge, and a customer-focused approach to create a positive buying experience for customers.

Pay: RM3,000.00 - RM15,000.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development

**Education**:

- STM/STPM (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Work Location: In person

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