Customer Success Specialist

1 week ago

George Town, Malaysia Teleperformance Malaysia Full time

Job Code: ID-C004-SC-CS-JP

**-Overview-**

This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs. This is a high-touch role, where you will manage customers across theatre.

The CSS lives the values of our client which are:
- 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world.
2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

**-Qualifications-**

**Education background**:

- Bachelor’s Degree on tech-related field

**Work experience**:

- 1-2 years’ experience in Customer Support in a technical environment
- Strong business awareness and understanding of key market drivers within IT/networking industry and relevant country of support
- Selling Business Outcomes competencies
- Call centre experience is not a ‘must’ but would be a distinct advantage.
- **Must be able to speak, read and write in the Native Language required**:

- **JLPT N1 or N2 level preferred.**:

- Customer service or sales experience and/or Telephone sales competencies
- IT knowledge
- Relentlessly sales
- and results-driven
- Relentlessly customer-centric (i.e., solving customer problem first and working back to the technology)
- Emotional and analytical competence
- Proactive
- Innovative
- Selling skills / Ability to break through gate keeper / Get to decision maker
- Professional and courteous with strong customer service orientation
- Ability to interact professionally with individuals from various backgrounds
- Technical proficiency (i.e., familiarity with common business software, contact center systems, and internet navigation) Strong organizational skills to meet deadlines and the ability to work on multiple tasks simultaneously
- Assertive and effective communication in Spanish, English and another, if applicable
- In front of the camera skills
- anager profile, ability on prioritize time and tasks
- Long-list customer portfolio management based on events tracking an account prioritization

**Salary**: From RM5,500.00 per month

Schedule:

- Monday to Friday

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