Customer Success Specialist

3 days ago

George Town, Penang, Malaysia TWO95 International, Inc Full time
  • Respond to customer inquiries via phone and email.
  • Serve as the primary contact for customers on the client's website.
  • Embody the client's values of responsibility, quality, and excellence.

Requirements:

  • Education: Bachelor's Degree or equivalent; B2 level English proficiency.
  • Experience: Minimum 6 months in customer support; call center experience advantageous.
  • Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
  • Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
  • Able to Write / read / speak mandarin fluently
  • Assist customers in placing online orders and provide timely support.
  • Handle payments and confidential information securely.
  • Proactively support customers to enhance brand loyalty.
  • Collaborate with team members to improve customer support experience.
  • Stay updated through training and meet performance indicators.

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