Customer Success Specialist

OverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...

Job ResponsibilityCustomer Support: Provide technical and non-technical support to customers. Communicate fluently in Cantonese, both spoken and written.Support customers via calls, emails, or live chat depending on project needs.Troubleshooting & Solutions: Guide customers through basic device troubleshootingProduct Knowledge: Provide guidance on device...

Company Description Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive...

We're Hiring: Product SpecialistWe are excited to announce that we are looking for Product Specialists to join our growing teamA re you driven, optimistic, and ready to take on new challenges?We are looking for passionate Product Specialists with a growth mindset to help connect our brand with key audiences in the healthcare industry. In this role, you...

Job description:As a Customer Sales Operations Specialist, you will be responsible for interacting with our customer base to maintain and grow customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while considering Company's best interest. In Order...

The role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensure customer satisfaction with high-quality advertising and...

About the role Kode Digital Sdn Bhd, a leading digital marketing agency, is seeking a talented Performance Marketing Specialist to join our growing team in George Town, Penang. In this full-time role, you will play a crucial part in developing and executing successful digital marketing campaigns that drive measurable results for our diverse portfolio of...

Location: Livingston Tower, Penang, Malaysia (Office-based)Working Hours: Monday - Friday, 9AM-6PM MYT (5 working days, including Public Holiday, Subject to change)Key Responsibilities:CSS represents the brand, the culture, and values of our clientsHow you convey will be how our client is perceived by the customersMaintaining a positive, empathetic, and...

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.Our client is a global freight forwarding and logistics provider with over 40 years of expertise in supply chain solutions. Operating in more than 100 countries, they have a...

Responsibilities:Log and update all incidents accurately in the helpdesk ticketing system.Develop a strong understanding of company products, logistics workflows, and service features.Guide suppliers and buyers on portal usage, order processes, and system navigation.Provide onboarding, service provisioning, and training support to suppliers within the 3PL...