Duty Manager

The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
- Assist, help and supervise the Guest Service Supervisors, Guest Service Assistants, Cashiers, Concierge including those of Limousine Services and Valet Services.
- Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.
- Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
- Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive.
- Ensures that all checkout arrangements are handled smoothly and gives personal attention upon departure.
- Is responsible for maintaining a high quality standard of service offered by Bellmen and Doormen, and other guest service areas in the lobby. Should assist in these areas whenever necessary.
- Is well versed on the functions for the day and VIP movements, if any. Coordinates with Security and Concierge on manning deployment and special instructions i.e. lift movement, red carpet set up and etc.
- Is responsive and receptive to guest complaints, should analyze; and within the limitation set; make correct and quick decisions to ensure total guest satisfaction, whilst also protecting the hotel’s property and revenues.
- Ensures briefings and shift handovers are carried out in a professional and regular manner.
- Prepare daily work schedule and duty roster in an efficient manner to handle peak time and prevent overstaffing during slow periods
- Assists the Safety and Security Manager in conducting investigations as and when necessary.
- Must be thoroughly knowledgeable with the hotel’s emergency procedures.
- Ensures that room rates, which have been updated by reservations, are followed.
- Is responsible to ensure all departments maintain appropriate standards of conduct, dress code, hygiene, uniform, appearance and posture according to the minimum standards set.
- Responsible for ensuring all guest areas and public areas are maintained to maximum cleanliness and tidiness, and liaise with Engineering or Housekeeping on all arising matters regarding repairs, cleanliness or refreshing.
- Actively promote and drive hotel upselling programs, ensuring that all associates are fully conversant in upselling standards and procedures.
- Maintain cash float and accurately handle monies at all times
- Daily reviews of accounts AR follow up; skip accounts and high balance and updates FOM on all pending issues concerned per shift.
- To perform night shift duties. Is responsible for the entire hotel’s operation in absence of the General Manager.
- Ensure the night audit process is carried out effectively by the Night Audit team and highlights any irregularities or discrepancies to the IT Manager/ Financial Controller.
- Works closely with the GSA in ensuring correct data entry and checks and monitors their daily routine tasks, against their checklists.
- Duty Manager is held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services.
- Report any occupational health and safety hazards.
- To ensure proper use of safe tools and equipment at all times.
- Is responsible for the general housekeeping for cleanliness and at the relevant respective departments/section safety operational process of which the supervisors are in-charge of the department/section.
- Any other duties as may be assigned by the Management from time to time.

**Job Types**: Full-time, Permanent

Pay: RM3,300.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front Office: 4 years (preferred)
- Duty Manager: 3 years (preferred)
- working experience in four or five stars hotel: 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Chinese (preferred)