Manager, Outsourcing Oversight

**Manager, Outsourcing Oversight
- Kuala Lumpur, Malaysia**

Would you like to play a key role in helping a global financial services company grow their business in Asia Pacific? Are you interested in joining a globally diverse FinTech organization which is passionate about serving customers with omnichannel way of accessing remittance services, building market profile and driving growth? Join Western Union as Manager, Outsourcing Oversight.

**Western Union powers your pursuit.**

The Outsourcing Manager supports in ensuring the transparency and oversight of outsourced services, increasing operational efficiency and identifying potential savings

**Role Responsibilities**:

- Implement the outsourcing governance framework across Asia Pacific Licensed Entities.
- Serves as the direct responsible individual for all outsourcing management queries, compliance, and organization structure updates.
- Will directly report/present to the licensed entities Senior management and Board of Directors important updates and matters related to outsourcing e.g. metrics not met by service providers.
- Establish and maintain strong relationships with intra-group and external outsourcing service providers..
- Ensure, oversight and performance systems are in place at all major functions who are leveraging outsourcing providers.
- Helps coordinate update of licensed entities service level agreements (accuracy, completeness) and compliance with standards.

**Outsourcing Oversight**
- Develop strong relationships with internal and external stakeholders, acting as a Subject Matter Expert (SME) for the outsourcing oversight framework. Operate as “first line of defense” for internal clients with respect to Service Providers’ performance.
- Provide monthly KPI scorecard reports for intragroup services, ensuring timely delivery to internal clients.
- Conduct due diligence requirements as per the local regulations on behalf of the licensed entities.
- Set up Management Reporting and establish strong relationships with outsourcing partners (intragroup and 3rd parties) and regular reporting body.
- Leverage knowledge of procedural governance and change management to support organizational changes.
- Conduct Monthly Meetings with Service Providers and Service Owners. Respond to audit and regulatory requests by maintaining up-to-date SLAs and scorecard reports.
- Provide intragroup outsourcing training and education for stakeholders.

**Support Strategic Projects**
- Support strategic projects related to outsourcing services.

**Role Requirements**:

- Bachelor’s or master’s degree in business, Economics, or related field. Have demonstrated work experience in a similar function in MSB industry and processes.
- You have extensive experience and background in outsourcing and risk management, and project management.
- Excellent knowledge of APAC countries' Outsourcing Guidelines and other relevant general financial industry regulation requirements.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.

**Benefits**

Your Malaysia specific benefits include:

- Paid Time Offs
- Referral Program
- Employee Assistance Programs
- Global Recognition and Rewards Programs
- Employee Wellness

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Estimated Job Posting End Date:
07-31-2025