Community Manager

4 days ago

Shah Alam, Malaysia One Complete Solution (M) Sdn Bhd Full time

**Job Overview**

A Community Manager is responsible for building, managing, and nurturing a brand’s online community to foster engagement, maintain a positive brand reputation, and develop meaningful relationships with users or customers. Community managers often serve as the bridge between a company and its audience, working to create a strong sense of community around the brand.

**Key Accountability/Role Descriptions**

1. Community Engagement and Relationship Building
- Actively engage with the community across social media platforms, forums, or community sites by responding to comments, questions, and concerns.
- Create and maintain genuine relationships with community members, including influencers and brand advocates.
- Host online events, Q&As, and discussions to foster a sense of belonging.

2. Content Creation and Curation
- Develop, plan, and post engaging content that resonates with the community, aligned with the brand’s voice and values.
- Curate content from community members to showcase user-generated content and celebrate the community.

3. Monitoring and Moderation
- Monitor community discussions, flag inappropriate content, and enforce community guidelines to maintain a safe and welcoming environment.
- Address negative feedback diplomatically to manage the brand’s online reputation.

4. Growth and Engagement Metrics
- Track engagement metrics (likes, shares, comments, etc.) and analyze the success of community initiatives to optimize engagement strategies.
- Use analytics tools to report on community sentiment, growth trends, and feedback, presenting insights to stakeholders.

5. Advocacy and Feedback Collection
- Act as the voice of the community within the company by relaying insights, ideas, and product feedback to relevant teams (e.g., product, marketing).
- Build advocacy programs by identifying and working with brand ambassadors.

6. Event Coordination
- Organize online or offline community events, webinars, and gatherings to foster connections among community members.

7. Crisis Management
- Manage sensitive or challenging situations, such as negative reviews or product issues, using effective communication and problem-solving skills.
- Manage APAC recruitment & deployment, manpower forecast & intra-system mobility requirements.

**Primary Skills**

1. Strong communication and interpersonal skills

2. Able to speak in Mandarin and English in fluent.

3. Ability to think creatively and strategically

4. Familiarity with social media management tools and analytics

5. Proficiency in content creation (written, visual, or multimedia)

6. Experience in community engagement and moderation

7. Problem-solving skills and the ability to handle conflicts tactfully

**Qualifications and Educations**

1. Degree in marketing, communications, business, or related fields

2. Experience in social media or community management roles

3. Familiarity with CRM and community management software

4. A successful Community Manager can create a thriving, loyal community around a brand, strengthening customer relationships and enhancing brand reputation.

**Related Work Experience**

If there are any work experience that would be an added advantage.

Pay: RM10,000.00 - RM13,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shah Alam (Petaling): Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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