IT Support

2 days ago


Bukit Mertajam, Malaysia GSD Group Full time

Helpdesk Assistance:
Troubleshooting:
Diagnose and resolve hardware and software issues. Support basic network connectivity problems (e.g., Wi-Fi, Network point).

Basic Device Management:
Install, configure, and maintain hardware (e.g., desktops, laptops, printers). Replace faulty components like RAM, hard drives, or monitors.

Software Assistance:
Password Resets:
Help users recover or reset passwords. Enforce security policies such as multi-factor authentication.

System and Network Support Account Management:
Create, update, and deactivate user accounts in Active Directory or similar systems.

Network Monitoring:
Report connectivity or system issues to senior staff or escalate as needed. Basic troubleshooting for routers, switches, and wireless networks.

Backup and Recovery:
Verify that scheduled backups are successful. Assist in restoring files or systems when needed.

Documentation and Training Technical Documentation:
Create or update knowledge base articles or user guides. Document recurring issues for reference.

User Training:
Guide users through basic IT processes (e.g., using remote tools, resetting passwords). Offer tips for security awareness.

Hardware and Software Maintenance Inventory Management:
Track IT equipment and maintain an inventory log. Assist with setting up new devices for onboarding users.

Preventive Maintenance:
Perform routine checks on hardware to ensure functionality. Update antivirus or security patches on systems.

Other Responsibilities Incident Escalation:
Identify and escalate complex issues to senior IT staff or specialized teams.

Remote Support:
Use remote tools (e.g., TeamViewer) to troubleshoot offsite users' problems.

Assist in Projects:
Provide support for IT initiatives like rollouts, migrations, or new software implementations.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person


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