Sales Agent

2 weeks ago

Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

IBPO Group Berhad, 8, Mercu, 3 Corporate Tower, KL Eco City, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

**Sales Agent.**

Job Scope:
 Design, develop, and update training materials and programs (e.g., presentations, manuals, multimedia resources) aligned with company products.

 Conduct orientation for new call center staff, develop individual coaching plans, provideresources and assistance, and schedule orientation sessions with existing staff.

 Conduct various training sessions and programs (e.g., new agents, compliance, product knowledge, selling skills, soft skills, motivational programs) for call center staff andcolleagues.

 Provide ongoing coaching and development for call center staff and colleagues.

 Observe sales encounters, collect feedback, and analyze performance data post-training

 Collaborate with sales department managers and team leaders to discuss training performance. Assess and modify training programs for effectiveness.

 Stay updated with trends and techniques in sales and training.

 Participate in educational opportunities and read financial publications to update jobknowledge.

**Requirements**:
 University degree/diploma in any field.

 Train the Trainer certification (advantageous).

 Preferable experience in Financial Call Center Training, Sales Training, or Business Development.

 Proficient in English, Malay, and/or Mandarin.

 Advanced skills in sales, customer service, and time management.

 Ability to create and deliver engaging training content.

 Outstanding coaching skills.

 Ability to measure performance effectively.

 Experience in building and developing teams.

 Knowledge of telesales techniques (advantageous).

 Proven experience as a sales trainer or similar role.

**Job Types**: Full-time, Permanent

Pay: From RM3,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Sales: 3 years (preferred)

**Language**:

- Mandarin (preferred)

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