Assistant Branch Manager

2 weeks ago

Kota Bharu, Malaysia MR D.I.Y. TRADING SDN BHD Full time

Ensuring that store operations adhere to established standards, with a focus on stock management, optimal product displays, and store cleanliness, while maintaining an inviting customer shopping experience.
- Implementing and maintaining customer service initiatives, ensuring that all customer interactions are handled promptly, professionally, and courteously, aiming for high levels of customer satisfaction and loyalty.
- Processing refunds and exchanges according to company policies and resolving customer complaints effectively to maintain customer trust and long-term loyalty.
- Leading recruitment, training, performance management, and motivation of the team, ensuring continuous skill development, high team morale, and alignment with company values and goals.
- Providing proactive leadership by setting a positive example, offering clear direction, and fostering a collaborative and performance-driven team environment.
- Accurately and efficiently completing assigned tasks, prioritizing workload to ensure smooth store operations and adherence to deadlines.
- Ensuring the accuracy of daily sales recordings, verifying that cash collections are properly accounted for and deposited into the bank according to company procedures.
- Supporting daily sales banking processes when required, ensuring timely deposits and adherence to company procedures.
- Regularly verifying petty cash balances, ensuring accurate tracking and usage in line with company policies, and conducting periodic audits for compliance.
- Monitoring and managing inventory levels proactively, generating regular reports to provide insights and recommendations to superiors on stock performance and reorder needs.
- Collaborating with the marketing team to develop, arrange, and execute promotional materials and in-store displays that align with seasonal campaigns and drive customer engagement.
- Assisting the Branch Manager in coordinating and overseeing Stock Take procedures, ensuring the timely and accurate completion of the process while identifying opportunities for improvement.

**Job Requirements**:

- Diploma or Degree holder in any field
- Good communication skill
- Good leadership skill
- Experience in retail operation will be an advantage
- Have own transport
- Good in time management
- Willing to learn new skills
- Willing to work on shifts, weekend and public holidays

**Perks & Benefits**:

- Attractive salary package
- Medical & healthcare benefit
- EPF, SOCSO & EIS contribution
- Staff discount purchase
- Annual leave & sick leave entitlement
- Career opportunity
- Yearly salary increment

Pay: RM2,300.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- Please list down your preferred locations in Kelantan.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Retail sales: 1 year (preferred)

Expected Start Date: 10/28/2024

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