Live Agent 4 Days Work #welcome Fresh #perm Shift
4 days ago
Provide first level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilise excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products and services.
**Salary**: RM3,000.00 - RM3,500.00 per month
Schedule:
- Day shift
- Night shift
Application Question(s):
- Are you able to work 4 days working and 2 days off shift pattern? YES/NO?
- Are you able to perform night shift when necessary? YES/NO?
- Do you read & write Mandarin?
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Cheras, Malaysia JOBBUILDER Full timeProvide first level contact and convey resolutions to customer issues. - Properly escalate unresolved queries to the next level of support. - Track, route and redirect problems to correct resources. - Update customer data and produce activity reports. - Walk customers through problem solving process. - Follow up with customers, provide feedback and see...
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