Live Agent 4 Days Work #welcome Fresh #perm Shift

4 days ago


Cheras, Malaysia JOBBUILDER Full time

Provide first level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilise excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Preserve and grow your knowledge of help desk procedures, products and services.

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Day shift
- Night shift

Application Question(s):

- Are you able to work 4 days working and 2 days off shift pattern? YES/NO?
- Are you able to perform night shift when necessary? YES/NO?
- Do you read & write Mandarin?



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