Customer Support Agent

2 days ago


Bandar Bukit Raja, Malaysia Lifework HR Services Sdn Bhd Subang Full time

Fast-growing E-commerce industry Fresh graduates are welcome Job scope: - To deliver excellent CS and manage the needs of Shopee's customer (through live chats) - Liaise with other departments as required to resolve user issues - Professionally handle the high volume of inquiries from customers - Able to speak and write in English fluently - Have experience in sho**ee live (other live also can) - Working days: 5 days a week, 2 day off (1 weekend and 1 weekday) - Working hours (2 Shift): > 8.00am to 6.00pm (including 1 hour break & OT ) > 1.00pm to 10.00pm (including 1 hour break) - Required to support during campaign at 12am to 2am (The 2 hours will be deducted from their normal working hours) Job Requirements: - Mandarin speaker is entitled to an extra allowance. - Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent. - Excellent communication and presentation skills. - Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers. **Job Details** **JOB INFO & REQUIREMENT** - Contract Type - Full-time - Job Type - Non-Executive - Experience Level - < 1 year - Job Categories - Manufacturing - Minimum Education Required - Minimum qualification of SPM (Sijil Pelajaran Malaysia) - Language Required - Bahasa Malaysia, English, Mandarin/Cantonese - Nationality Preferred - Malaysians Only - Gender Preferred - All Genders - Own Transport - Motorcycle **SALARY & OTHER BENEFITS** - Salary **RM 2,500 to RM 3,000 per month



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