Customer Service Executive

2 days ago

Ara Damansara, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**ROLE**:Level 1 - Customer Service Executive (Supporting Malaysia)

**PROJECT**: Canon (Digital Solutions Company)

**LOCATION**:

- Symphony House Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)
- FREE shuttle service transport from LRT station to Office based on selected schedule

**JOB SCOPE**:

- Assist Service Mailbox enquiries and replies
- Handle Inbound & Outbound Calls for Main Line and Operator queue
- Handle Inbound & Outbound Calls for Sales Enquiries
- Send sales lead to the respective sales team
- Liaise with Business Unit on status of service request
- Filter calls that do not need engineer on site and perform first call resolution (FCR)
- Raise escalation for the relevant Business Unit for resolution
- Provide accurate and understandable information to all customers and support partners
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases

**REQUIREMENTS**:

- Good English communication skills (spoken & written)
- SPM holders and Fresh Graduates are welcomed to start their first career in a call centre - Full Training Provided

**SALARY PACKAGE**:

- Basic Salary: RM2,200

**ALLOWANCES**:

- KPI Incentives: Up to RM200 (based on performance)

**Salary**: Up to RM 2,400 per month (including allowances

**WORKING HOURS**:

- Monday-Friday (7.30AM - 6PM)
- Saturday & Sunday (8.00AM - 5.00PM)
- 5 days working with 2 days off (depending on shifts)

Pay: RM2,000.00 - RM2,400.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Rotational shift

Supplemental Pay:

- Attendance bonus

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