Customer Support Specialist

7 days ago

Klang, Malaysia Vanguard Logistics Services (HK) Limited Klang Full time

Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
- Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
- Ensure the preparation of quotation time basis with sufficient details and follow up.
- Attend & assists indoor meetings with customer on related matter.
- Build and maintain excellent relationships with clients.
- Handling and understand customer's enquiry and respond accordingly.
- Liaise with customer on the daily basis for shipment arrangements.
- Coordinate with Operations on daily basis for shipment arrangement.
- Undertake any others duties as requested by department head or management.
- Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.
- Understand seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.
- Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities.

Good Team Player, independent and self motivated
- Able to work independently and under pressure with confident skill level

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