Customer Experience Specialist

3 days ago

Klang, Selangor, Malaysia ATa Services Plus Recruitment Full time


Customer Experience Specialist (Native Korean & Japanese Speaker)

Our client is a fast-growing regional business service provider that specializes in Customer Experience Lifecycle Management based in Malaysia.

Currently They are looking for Native Korean and Japanese Customer Services for their client which is a well-known Hospitality-Travel business.

What You'll Do:

  • Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
  • Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customer
  • Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
  • Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
  • Liaises with external vendors and service operators to fulfil booking changes
  • Keeps updated with company procedures and processes
  • Shares customer feedback with relevant departments for further improvements

What You'll Need:

  • Candidate must possess at least 'O' Levels or higher/ Preferably Degree qualification and above
  • Fresh graduates are encouraged to apply
  • Proficient in English & Korean (both verbal and written).
  • Previous experience in customer service is an added advantage
  • Able to work shifts (including weekends, public holidays)
  • Possess a problem-solving mindset to proactively find solutions for customer needs
  • Strong written and verbal communication skills to communicate clearly and effectively with our customers
  • Good team player to work collaboratively in a team environment
  • Keen attention to detail in completing tasks accurately and thoroughly
  • For native Korean speakers, English must be B2 level

What We Provided:

  • 12 days annual leave (1 day will be added upon completion of 1 year of service up to max 16 days)
  • Group Term Assurance Plan, Group Personal Accident Plan, Group Hospital & Surgical Plan
  • (GHS annual Limit 20,000RM.)
  • Cashless clinic visits: General Practitioner (GP) RM350, Specialist (SP) RM350 (Monthly LimitRM80)
  • Employment Pass (EP) will be covered.
  • One-way air ticket to Malaysia.
  • Accommodation allowance.
  • Conveniently located in UOA Business Park, accessible by LRT Putra or KTM Subang Jaya station.
  • Enticing commission structure that rewards your hard work.
  • Training and development to upscale your soft and hard skills.
  • Career progression within the same team or across different projects.

  • Specialist

    1 week ago

    Klang, Selangor, Malaysia MAHSA Specialist Hospital Full time 80,000 - 120,000 per year

    Company DescriptionMAHSA Specialist Hospital is a 250-bed, state-of-the-art private healthcare facility located in Selangor, Malaysia. It offers a comprehensive range of medical, surgical, and mental health services, along with ambulatory care, rehabilitation, aged care, and various community programs. The hospital is committed to delivering exceptional...

  • Customer Service Specialist

    1 week ago

    Klang, Selangor, Malaysia LyondellBasell Polymers (Malaysia) Sdn. Bhd. Full time 24,000 - 36,000 per year

    We are looking for an experienced Customer Service Specialist to join our team.The ideal candidate will be the focal point for our valuable customers from order enquiries, order entry, delivery follow up as well as handling complains and returns.This role requires strong communication skills, customer-oriented mindset, attention to detail, efficiency in...

  • Customs Entry Specialist

    1 week ago

    Klang, Selangor, Malaysia Seer S&R Full time 48,000 per year

    Job Position: Customs Entry SpecialistSalary Up To RM4000Location: KlangJob Descriptions:To prepare customs declaration forms for customs submission.To be the person handling all custom formalities with the customs and other authorities with regards to custom clearance.To check and advise clients and agents on the proper HS Codes.To advise clients on...

  • Operations Specialist, Customer Logistics

    7 days ago

    Klang, Selangor, Malaysia PM ACCESS WORLD (MALAYSIA) SDN. BHD. Full time 100,000 - 200,000 per year

    About the role We're looking for an experienced Operations Specialist, Customer Logistics to join our dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. in Petaling Jaya, Selangor or Port Klang Free Zone. As a full-time role, you will play a vital part in our Import/Export & Customs operations and other ad hoc task to ensuring seamless logistics for our...

  • Sales Specialist

    1 week ago

    Klang, Selangor, Malaysia ECHO CHEM SDN. BHD. Full time 60,000 - 80,000 per year

    Company DescriptionECHO CHEM SDN. BHD., established in Malaysia in 2014, is a leading supplier of Oleo Chemicals for industries such as Home & Personal Care, Food & Beverages, Pharmaceuticals, and Coatings. With a global presence, particularly in Pacific Asia, the Middle East, and North Africa, the company continues to explore new market opportunities. ECHO...

  • Sales Specialist

    3 days ago

    Klang, Selangor, Malaysia Pacific Scientific Co Full time

    Company DescriptionPacific Scientific, based in Indonesia and Vietnam, is a leading laboratory supplier with over a decade of experience serving Southeast Asia. We provide a comprehensive range of high-quality laboratory equipment, consumables, and chemicals, meeting rigorous standards. Our mission is to offer a seamless procurement process, competitive...

  • Assistant Manager – Customer Experience

    17 hours ago

    Klang, Selangor, Malaysia Polymorph Psynergy Full time

    Since 2005, our client has been a trusted logistics partner for importers and exporters, offering seamless end-to-end transportation solutions across Sea, Road, and Air. With a strong focus on reliability, responsive service, and operational excellence, they ensure every shipment is handled with the highest level of professionalism and care.Role OverviewThe...

  • Pricing Specialist

    17 hours ago

    Klang, Selangor, Malaysia ZF Group Full time

    Job description:Job DescriptionAbout the TeamAs a part of the global ZF Group, ZF aftermarket product has been a reliable partner for over 100 years within the automotive and industrial industryWhat you can look forward to as Pricing Specialist:Build new and maintain existing sales price models, review existing revenue streams working with the sales team in...

  • Product Specialist

    1 week ago

    Klang, Selangor, Malaysia Monroe Consulting Group Full time 90,000 - 120,000 per year

    Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading medical equipment company to hire a Sales Product Specialist – IT to drive product-based solutions within both existing and prospective customer accounts. This individual will serve as a technical expert for the globally recognized product portfolio, cultivating...

  • Customer Service Specialist

    1 week ago

    Klang, Selangor, Malaysia AGENSI PEKERJAAN MVC RESOURCES SDN. BHD. Full time 20,000 - 60,000 per year

    Handle customer orders via phone, email, WhatsApp, and sales teams.Accurately input orders to ensure timely delivery.Act as the first point of contact for customer inquiries and complaints, escalating when necessary.Coordinate daily operations with the sales team.Manage order issues, rejections, and returns with customers and the warehouse.Oversee stock...