Assistant Manager – Customer Experience

4 days ago

Klang, Selangor, Malaysia Polymorph Psynergy Full time

Since 2005, our client has been a trusted logistics partner for importers and exporters, offering seamless end-to-end transportation solutions across Sea, Road, and Air. With a strong focus on reliability, responsive service, and operational excellence, they ensure every shipment is handled with the highest level of professionalism and care.

Role Overview

The Assistant Manager – Customer Experience & Operations plays a key role in strengthening client satisfaction and ensuring smooth logistics operations. You will support the Customer Service Manager in daily service management, act as a critical bridge between clients and internal departments, and ensure that all shipments are handled efficiently and accurately. This role requires a customer-centric mindset, operational awareness, and the ability to manage expectations in a fast-paced logistics environment.

Key Responsibilities

  • Assist the Customer Service Manager in managing day-to-day customer service and logistics operational activities.
  • Respond promptly and professionally to customer inquiries, shipment updates, and service issues.
  • Liaise closely with internal teams—Operations, Sales, and Customs—to ensure timely, accurate, and efficient service delivery.
  • Build and maintain strong relationships with key clients, understanding their logistics needs and ensuring service satisfaction.
  • Support the development and implementation of service improvement initiatives and performance monitoring processes.
  • Prepare customer service reports and assist in staff coaching, mentoring, or training when required.

Requirements

  • Minimum 5 years of experience in logistics, freight forwarding, supply chain, or customer service.
  • Strong interpersonal, communication, and problem-solving abilities.
  • Able to multitask, prioritize workload, and manage client expectations under pressure.
  • Proficiency in Mandarin is an added advantage.

Remuneration & Benefits

  • Basic Salary: RM 4,500 to RM 5,000
  • Statutory Contributions: EPF, SOCSO, EIS
  • Benefits: Annual Leave, Bonus & Other Entitlements

Working Hours

  • Monday–Friday: 8:30 AM – 5:00 PM
  • Saturdays: 9:00 AM – 12:30 PM (alternate Saturday after probation ends)

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Benefits:

  • Professional development

Application Question(s):

  • Would you be comfortable with the working hours of Monday to Friday, 8:30 AM–5:00 PM, and Saturdays from 9:00 AM–12:30 PM (on alternate Saturdays after probation)?

Experience:

  • logistics industry: 5 years (Required)

Work Location: In person

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