Customer Service, Assistant Manager

6 days ago

Klang, Selangor, Malaysia Talent Trader Group Pte Ltd Full time
Responsibilities


• Support the manager in driving the team toward meeting company goals and KPIs.

• Lead and supervise the customer service team in daily shipment operations, ensuring smooth and efficient workflow.

• Manage escalated cases and provide prompt, effective solutions to service issues.

• Ensure full compliance with SOPs, operational accuracy, timely delivery, and statutory requirements.

• Train, coach, and motivate team members to uphold high service standards.

• Oversee operational costs while developing and leading a cost-effective customer service and operations team.

• Monitor KPIs and prepare service performance reports for management review.

• Collaborate closely with internal and external stakeholders—including management, customers, sales teams, vendors, and service partners—to enhance overall customer experience.

What We're Looking For


• Diploma or Degree in Business Administration or a related field.

• Minimum of 2 years' customer service experience in the freight forwarding industry.

• Proven ability to lead, motivate, and guide a young, dynamic team.

• A natural leader who inspires teamwork, encourages others, and supports individual growth.

• Essential experience in logistics or freight forwarding.

• Strong knowledge of air and ocean freight processes, compliance requirements, and documentation.

• Excellent interpersonal skills with strong verbal and written communication abilities.

• Flexible and committed—willing to be on call during weekends when regional freight operations require support.

• Strong analytical and problem-solving skills with sound judgment in fast-paced, complex situations.

• Proficient in industry-standard systems and digital tools supporting freight forwarding and customer service operations.

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

EA License No: 13C6305

Reg. No.: R Lee Jia Hou)

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