Assistant Customer Service Manager

2 days ago

Klang, Selangor, Malaysia Polymorph Psynergy Full time 5,000 - 5,500 per year

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment is handled with utmost care—whether by Sea, Road, or Air.

Position: Assistant Customer Service Manager

Location: Port Klang

Responsibilities

  • Support the Customer Service Manager in overseeing daily client service operations.
  • Handle customer inquiries, service issues, and shipment updates in a timely and professional manner.
  • Coordinate with internal departments such as operations, sales, and customs to ensure service quality and delivery timelines.
  • Build and maintain strong relationships with key customers, ensuring their logistics requirements are met.
  • Assist in developing and implementing service improvement initiatives to enhance customer satisfaction.
  • Prepare service performance reports and assist in staff training where necessary.

Requirements

  • Minimum 5 years of experience in logistics, freight forwarding, or customer service.
  • Strong interpersonal and communication skills with customer-oriented thinking.
  • Ability to multitask and handle client demands under pressure.
  • Mandarin-speaking candidates will have an added advantage.

REMUNERATION PACKAGES:

Basic: RM 5,000

EPF, SOCSO, EIS

Benefit:

Annual Leave, Bonus & Etc

Working Days: Mon – Friday, Sat

Working Hours: pm / pm (alternate after probation)

Job Types: Full-time, Permanent

Pay: RM5, RM5,500.00 per month

Ability to commute/relocate:

  • Port Klang: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What is your salary expectation?

Experience:

  • Customer service: 3 years (Preferred)

Work Location: In person

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