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Customer Service Assistant

2 weeks ago

Pelabuhan Klang, Selangor, Malaysia Titimas Group of Companies Full time 28,000 - 34,800 per year

Key Responsibilities:

  • Handle customer inquiries promptly and courteously to maintain excellent service standards.
  • Assist the Marketing Team in preparing quotations for potential clients and supporting long-term business partnerships.
  • Obtain and compare competitive rates from various service providers, including LCL, FCL, Conventional, RORO, Air Freight, Warehousing, and Transportation.
  • Prepare and submit accurate quotations efficiently—preferably within the same day upon CEO approval.
  • Follow up with clients after quotations are sent to confirm bookings and secure shipments.
  • Monitor shipment status closely to ensure smooth execution from start to finish.
  • Coordinate with Government Agencies for import/export permit applications for new commodities.
  • Update and distribute the monthly Carrier Own Container (COC) rate list to relevant teams.
  • Create costing sheets and record updated quotation information in the Smart Freight System for each shipment.
  • Check invoices for cash-term customers before forwarding them to the Accounts Department.
  • Contact customers to follow up on outstanding payments and ensure timely collection.
  • Work closely with the Import Team to monitor warehouse stock and validate vendor invoices.
  • Carry out additional tasks as assigned by the management or immediate superior.

Requirements:

  • Minimum qualification: SPM (fresh graduates are welcome to apply).
  • Proficient in basic computer applications (Microsoft Excel, email, etc.).
  • Good command of Bahasa Malaysia and English, both written and spoken.
  • Willing to learn and develop professionally within the company.
  • Team-oriented, able to multitask, and work well under pressure.
  • Prior knowledge or experience in logistics, freight forwarding, or customer service will be an added advantage.
  • Candidates who are available to start immediately are preferred.

Pay:
RM2,000-RM2,900 per month