Customer Support Executive

1 day ago

Klang, Selangor, Malaysia FUJIFILM Business Innovation Full time 20,000 - 30,000 per year
Description

Job Descriptions:

  • Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
  • As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole.
  • Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
  • Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
  • Processing of consumables and supplies orders for customers.
  • Conduct daily activities in accordance with FUJIFILM Business Innovation's policies, procedures and code of conduct.
  • Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation's policies.

Job Requirements:

  • Degree in any discipline. Fresh graduate is encouraged to apply.
  • At least one (1) year working experience in contact center or customer support related field.
  • Proficient in relevant computer applications like MS Office.
  • Demonstrate excellent communication and problem-solving skills.
  • Highly motivated and result-oriented team player with good interpersonal skills.
  • Able to work independently and as a team.
  • Have pleasant disposition and attitude.
  • Ability to handle stressful situation appropriately.
  • Able to work on rotational shifts and public holidays.
  • MUST be able to speak & understand Mandarin (Tradiditonal Mandarin)

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