Senior Customer Service Executive
2 weeks ago
Senior Executive – Customer Service / Pricing (Freight Forwarding)
Malaysia
About DSL Group
With 25+ years of industry experience, DSL Group is a global leader in shipping & logistics, operating across 20+ countries with 300+ employees worldwide.
Role Overview
We are hiring a Senior Executive – Customer Service / Pricing to support our Freight Forwarding division in Malaysia. This role involves handling customer accounts, providing accurate pricing, and ensuring smooth coordination between clients and operations.
Responsibilities
- Provide pricing and rate quotations for sea, air & land freight.
- Manage customer inquiries and ensure timely, professional responses.
- Coordinate with sales, operations, and carriers to deliver solutions.
- Establish or maintain good rapport with main liners.
Requirements
- Minimum 3–5 years of local experience in Malaysia within freight forwarding.
- Strong knowledge of pricing, rate negotiation, and customer service.
- Good communication and problem-solving skills.
- Ability to handle multiple tasks in a fast-paced environment.
We Offer
Competitive salary, incentives, and growth opportunities with a global logistics group.
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