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Customer Services Executive
2 weeks ago
Reporting to the Assistant Customer Services Manager, you are responsible to build and enhance strong relationships with customers. You will act as a central point of contact for all external customers, providing normal day-to-day customer services, order processing, work closely with shipping team for delivery arrangement and after-sales service.
Responsibilities:
- Dealing with customers and internal stakeholders on a day-to-day basis
- Directly manage run-rate orders and coordinate order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement
- Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
- Provide sales administrative support to sales team
- Handle any ad hoc assignment from the superior
Requirements:
- Advanced/Higher Diploma in any field or equivalent
- Minimum 2 years of relevant working experience
- Must have experience in using integrated system to process sales transactions, SAP preferable
- Good command of both written and spoken English and Mandarin, able to communicate in Cantonese will be an advantage
- Proficient in Microsoft Office Applications (Excel, Word, PowerPoint)
- Good communication skills, eager to learn and a good team player
- Able to work under pressure and relish the challenge of working in a fast-paced environment
Visit our website for more information:
We offer attractive salary, fringe benefits and long-term career development opportunities to the right candidate. Interested parties, please send your full resume (include current and expected remuneration package) to
We regret to inform that only short-listed candidates will be notified.
We are an equal opportunities employer. Personal data collected will be treated as strictly confidential and used for recruitment purpose only.
