Customer Service

2 days ago

Klang, Selangor, Malaysia Lifework Staffing Services Full time 24,000 - 36,000 per year

Responsibilities:

  • Arranging & overseeing export and import shipment
  • Arrange local and overseas transportation (Sea & Air)
  • Handle correspondence with local or overseas agents
  • Liaise with carriers/shipping agent to ensure shipment is delivered on time
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • To liaise with customers for any inquiry/ Provide forwarding/ logistics solutions to customers
  • Coordinating with operation team and plan for import & export materials
  • Daily co-ordination of operation and customer booking
  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers.

Job Requirements:

  • Possess strong interpersonal and communication skills.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Able to work independently with minimum supervision.
  • Required skill(s): MS Excel.
  • Required language(s): Bahasa Malaysia, English, Mandarin (an added advantage)
  • Candidates fluent in Mandarin preferred as this role requires candidate to deal with Mandarin speaking clients and related parties
  • At least 1 year(s) of working experience in logistics firm if preferable.
  • Applicants must be willing to work in Bandar Botanic Capital, Klang.
  • Fresh graduate is welcome to apply.
  • 3 Full-Time position(s) available.

Job Type: Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person

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