IT Helpdesk Level 1

a. Providing IT-managed desktop support services including timely resolution of IT desktop related incidents. b. Perform 1st level line IT support and troubleshooting services (for notebook, desktop, telecommunications and network services related problems) to CLIENT. c. To be the key team to centralize all general call logging, status...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

**Job Title**: Global Test Centre Support Analyst, Level 1 **Reports To**: Team Leader, Global Test Centre Support **Duties & Responsibilities**: - Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers;...

**RESPONSIBILITIES**: - Receiving and managing complain (CMMS System) from user to person-in-charge - Answering phone call from users and staff. - Update customer data and daily activity. - Properly escalate queries to the next level of support ( technical team). - Follow up with customer (users) on the resolved queries. - Any other task that given by...

Location Malaysia, Kuala Lumpur Department IT PLAY, GROW and WIN To be a part of Virtuos means to be a creator and aim at excellence. At Virtuos, we harness the latest technologies to make video games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in...

**Position : IT Support ( L1 Helpdesk - Australia Market)** **Tenure: 1 year Contract renewable basis** **Working Location : Kuala Lumpur** **Working Hours : : Night Shift (Fixed Shift)** **Salary: RM 4000- RM4300 ( including RM 500 shift allowance)** **Job responsibility** - Proficient in onboarding and offboarding processes for users in systems such...

Kindly find below details and JD for Service Desk Analyst role **Position**: Service Desk Analyst **Work Location**: Cyberjaya, Selangor Malaysia **Job Type**: Contract (Extendable) Language - English Skill set & Experience. - General - Experience of working in a large customer focused environment. - At least 1 years' experience in a customer service...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...