Technical Support

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

We are looking for a highly experienced Tech Lead to guide our technical support team handling O365, Exchange Online, Active Directory, Compliance, MFA, DLP, and Encryption. **Responsibilities**: Lead technical escalations and provide expert-level troubleshooting. Mentor and support the technical team. Collaborate with cross-functional teams on problem...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

3-5 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

Role and Responsibilities:Provide phone/email consultation to independently debug product problems reported by customer.Provides support on a worldwide basis. (Customers from Korea)Provide technical support to customers for technologies, products, and/or solutions.Typically, be responsible for resolving moderately and complex technical problems, depending on...

Provide pre-sales technical support. - Provide on-site support, maintenance and servicing/repairing of equipment, instruments and systems. - Perform on-site installation and setup of equipment and systems with strong competent skills. - Perform technical/ product demo, testing & training for customers - Checking technical specification and drawings plus...

About UsRazorpay is India's leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like...

*ROLE: Japanese speaker- Technical Support*Location: Kuala Lumpur, Malaysia. Salary: RM 15,000 Language: Japanese Education: Diploma and above holder Joining Date: ASAP *Required Skill-set* : Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM...

Responsibilities:Complete technical tasks, assignments and provide technical solution to service centre via ticketing system within SLA.Track ticket status and make sure no missing SLA (service level agreement).To prepare daily and detailed technical support reportCarry out a regular review of product performance / repair / returns dataUpdating daily and...